B2B Customer & Sales Portfolio Lead

Role & Responsibilities

• Develop strategic views on ecosystem of products against key personas in the Customer space, and provide vision and products and present these to the Digital Decision Forum in order to provide recommendations for the PUs for the tools to drive business growth.
• Work in partnership with Technology to prioritize, co-develop and deploy solutions in customer & consumer areas globally.
• Work closely with Castrol PUs to develop use cases, providing mentorship and assurance when it comes to PU led digital initiatives
• Coordinate the implementation of digital solutions across customer-facing platforms (eg Salesforce, SAP commerce etc) under the direction of the Head of Castrol Digital Enablement.
• Understand bp guidelines, financial frameworks and processes to recommend the right approach for delivering the required solutions.
• Keep supervising both external and internal digital environments - specifically new technologies, trends and applications.
• Handle external supplier relationships
• Build and develop a strong digital transformation team which can drive continuous improvement/optimization.
• Work with Talent & Learning to lead a capability plan needed to advocate digital culture within Castrol.

Summary decision rights

• Work with PUs/Markets to deploy global digital solution within the customer portfolio.
• Work across functions and markets to develop, drive and course accurate the overall digital enablement under the direction of the Head of Castrol Digital Enablement.
• Provide logistical and administrative support for Digital Decision Forum.

Qualification & Experience :

Business focused