B2B Collection Analyst

Roles and Responsibilities:

• Reconciling customer accounts through payment follow-ups
• Sending payment reminders
• Investigating and solving customers' problems
• Communicating the right information to the customers
• Establishing contact with customers to verify their details and account status
• Making collections pitches to customers by following standard scripts
• Handling customer queries, objections and rebuttals
• Updating customer account status

Qualification

• Bachelor's degree in commerce or business administration
• Working knowledge of SAP, S4HANA
• Excellent communication skills (Verbal and Writing)
• B2B collection experience in UK market
• Skilled in MS Excel and other related applications
• Skilled in different methods and techniques for negotiating payment terms with customers
• Knowledge of different types of queries regarding payments and standard responses to them
• Familiar with standard methods to obtain financial information from customers
• Proficiency in dealing with different types of non-payments and related problems