Automobile/ Mechanical

Key Responsibilities:

• Provide technical support and customer service via phone, email, or chat for products related to electrical, electronics, mechanical, or automobile systems.
• Understand product features and functionalities to assist customers effectively.
• Troubleshoot and resolve basic technical problems by guiding customers through standard processes.
• Log and document customer issues and solutions in the CRM or ticketing system.
• Escalate unresolved or complex issues to higher-level technical teams.
• Participate in training sessions to enhance product knowledge and customer handling skills.
• Collaborate with cross-functional teams to resolve customer issues and improve service quality.
• Adhere to company policies and work schedules, including shift rotations if required.

Eligibility & Requirements:

• Fresh graduates in Electrical, Electronics, Automobile, or Mechanical Engineering.
• Basic understanding of technical concepts related to your engineering discipline.
• Good verbal and written communication skills in English.
• Problem-solving mindset with a customer-oriented approach.
• Willingness to work in shifts, including nights and weekends as needed.
• Computer literacy and eagerness to learn new software/tools.
• Ability to work well in a team environment.