Assists in leading the property's segmented sales effort (group, transient, association, corporate, etc.) and implements sales strategy.

Helps achieve segment revenue goals, property revenue goals, and guest/employee satisfaction.

Conducts day-to-day sales activities focusing on building long-term, value-based customer relationships to meet sales objectives.

Achieves personal booking goals.

Education & Experience:

2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 3 years of relevant experience.
OR 4-year degree in the same fields with 1 year of experience in sales/marketing.

Developing & Executing Sales Strategies:

Works with sales leader to ensure effective sales strategy implementation.
Develops and sustains aggressive solicitation programs to increase business.
Creates and implements a sales plan with the management team, focusing on revenue, customers, and market for the segment.
Assists in developing and implementing internal/external promotions.

Maximizing Revenue:

Leads by example to ensure maximum revenue potential, including setting personal booking goals.
Recommends booking goals for sales team members.

Managing Sales Activities:

Approves space release for catering to maximize revenue.
Participates in sales calls with sales team to acquire new business and close deals.
Executes and supports operational aspects of booked business (e.g., proposals, contracts, customer correspondence).

Analyzing & Reporting on Sales and Financial Data:

Analyzes market information and implements strategies to achieve financial room and catering goals.
Assists Revenue Management with completing accurate six-period projections.
Reviews sales and catering guest satisfaction results and identifies areas of improvement.

Ensuring Exceptional Customer Service:

Displays leadership in guest hospitality and creates a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Meets with guests during pre/post-convention meetings to ensure satisfaction with rooms, meeting facilities, and overall experience.
Empowers employees to provide excellent customer service and offers feedback to staff.
Incorporates guest satisfaction into department meetings and focuses on continuous improvement.
Ensures a customer recognition program is active across Sales.

Building Successful Relationships:

Develops and manages relationships with key stakeholders, both internal and external.
Collaborates with off-property sales channels to ensure the property's needs are met.
Ensures compliance with local, state, and federal regulations and/or union requirements.
Attends customer events, trade shows, and sales missions to develop key relationships with customers and GSO Managers.

AsstDir-Sales I