Associate Support Analyst

Role Purpose.

• An Associate Support Analyst should have a basic understanding of best practices, can execute on tasks with supervision from others.
• Individuals will create basic level insights and recommendations in their area of expertise.
• Individuals in this role will continue to provide support to the team and begins to lead MS efforts with low complexity.

Primary Responsibilities.

• Is a dedicated resource to complete the daily Shares Outstanding task.
• Must review all relevant links compiled in the files generated for the specified jurisdictions (UK, FR, DE, BE, SE, FI, DK, IC).
• All changes in Shares Outstanding and Total Voting Rights must be recorded and uploaded to Ref01 by EOD each day.
• Actively engage with other team members.
• Analyze any discrepancies & variances.
• Reviewer of the drafts calculations.
• Handles all client facing communication/L1- Acts as a first point of escalation for clients' incidents/L1- Continuous customer experience improvement.
• Handles shares outstanding & other client specific queries.
• KPIs reporting.
• Incidents reporting.
• Creating and running reports that provide insight into ongoing shares performance.
• Providing analysis and presentation of data, reports dashboards to key stakeholders.
• Prepare and maintain documentation, as required.
• Experience required.
• 3 + years' relevant experience.
• Financial / Investment Services software experience in a client facing role.

Essential Skills required.

• Must be self-motivated as well as creative and efficient in proposing solutions to complex, time-critical problems.
• Ability to manage multiple projects and deadlines, tight timeframes, and willingness to work extended hours periodically based upon client expectation.
• Good analytical and problem-solving skills with a high attention to detail.
• Must be a team-player with the ability to work within collaborative environments.
• Ability to understand technical issues at a high level and articulate them to internal and external stakeholders.
• Ability to understand revenue forecasts, and mitigate impact of project schedule delays.
• Must have excellent communication, organization, and time management skills.