Associate Student Connect

Key Responsibilities

AEP Coordination & Administration

• Act as a single point of contact for a student at assigned Learning Centre (LC) from a servicing perspective
• Work with the AEP s to drive the AEP team to drive re-registration
• Training AEP s for student services

Student Connect

• Plan and manage the student journey and life cycle
• Engage the student at regular intervals, Help a student plan for the academic cycle for a semester & drive the student to attend lectures, go through the study material
• Drive assignment submissions and exam registration
• Collect feedback from students regarding their experiences, challenges, and suggestions for improvement.
• Share this feedback with the appropriate stakeholders to enhance the overall student experience.
• Stay updated with program changes, policies, and procedures

Exam Management

• Help manage exam conduct & other aspects of exam execution

Stakeholder Coordination

• Liaise with HO/Internal departments for all academic-related queries
• Support in exam conduct at assigned LC

MIS & Reports

• Create and manage reports on the CRM and LMS
• Track student queries, follow up to resolve & maintain MIS

Key Interactions Internal Stakeholders External Stakeholders HODs at NCDOE Students/Parents University Functions Authorized Enrollment PartnersDimensions

• Individual contributor role.

Requirements- Skills & Competencies

• Good written and verbal communication
• Analytical abilities & preferred to have hands-on experience on a CRM.
• Ability to multi-task and deliver against a number of priorities
• Proficient in Microsoft Office packages
• Active listening, Negotiation skills & conflict management
• Advantageous to have knowledge of the local language

Requirements- Education & work experience

• Graduate or PG/MBA
• Relevant 2 to 3 years of work experience in customer service/support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
• Work Exposure to Distance Education/Ed Tech sector will be added advantage.