Associate II, Field Technical Service Engineering

Description

The Associate II, Field Technical Service Engineering role involves providing technical support and maintenance services for field equipment and systems, ensuring high customer satisfaction through effective problem-solving and technical expertise.

Responsibilities

• Provide on-site technical support to customers by troubleshooting and resolving issues with field equipment and systems.
• Conduct regular maintenance and servicing of equipment to ensure optimal performance.
• Collaborate with cross-functional teams to improve product offerings and customer satisfaction.
• Document service reports and maintain accurate records of customer interactions and repairs.
• Train customers on the proper use and maintenance of equipment as needed.

Skills and Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, Electronics) or a related field.
• 3-6 years of experience in technical service or field engineering roles.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication and interpersonal skills to interact with clients and team members effectively.
• Proficiency in using diagnostic tools and software for troubleshooting purposes.
• Basic understanding of electrical and mechanical systems and principles.
• Willingness to travel to customer sites as required.