Associate Group Manager - Software

Key Responsibilities and Accountabilities

Customer & Revenue Management

• Achieve annual revenue targets through new wins and sustaining existing business.
• Ensure P&L targets are met while driving new engagements.
• Build and sustain customer relationships through regular connects and reviews.
• Achieve CSAT survey targets by ensuring delivery excellence.

Project & Delivery Oversight

• Manage key engagements and projects, addressing delivery challenges and offshore team issues.
• Support onsite staffing requirements and periodic customer reviews.
• Collaborate with customer sourcing teams for Work Order / SOW sign-offs and invoice collections.
• Ensure compliance-related matters with customers are addressed timely.

Talent & People Management

• Collaborate with internal recruitment teams to fulfill onsite positions.
• Ensure talent management through upskilling, succession, and progression planning.
• Maintain attrition below prescribed levels and ensure onboarding supports gross margin targets.