Associate Director - Account Management

Key Responsibilities

Business Management & Delivery

• Manage end-to-end business delivery for individual clients, ensuring service excellence.
• Own commercial and service responsibility, driving profitability and account growth.
• Ensure seamless delivery of campaigns and marketing solutions to meet client objectives.

Relationship Management

• Maintain and develop client relationships according to defined client strategies.
• Act as a trusted advisor, providing strategic guidance and insights to clients.
• Identify client cross-sell and upsell opportunities to drive business growth.

Team Leadership & Management

• Manage, motivate, and develop team members around client objectives and organizational culture.
• Ensure alignment of team efforts to client strategy and expectations.
• Monitor team performance and support professional development initiatives.

Strategic & Commercial Oversight

• Translate client insights into actionable strategies to move the client's business forward.
• Collaborate with internal departments to develop and execute campaigns, projects, and initiatives.
• Monitor account health and ensure high client satisfaction.