Associate - Customer Service - Voice Process

We are seeking a PhD Assistance Voice Process Executive to provide academic support and guidance to PhD students, researchers, and academic institutions. The role involves client communication, handling inquiries, providing service guidance, maintaining records, and collaborating with internal teams to ensure client satisfaction.

Roles and Responsibilities

• Respond to inbound calls and emails from clients regarding PhD assistance services
• Guide clients on research processes, topic selection, methodology, thesis writing, and editing
• Resolve client queries, provide clarity on services, and support their academic progress
• Update clients on progress, deadlines, and milestones of their PhD-related tasks
• Explain available service packages and help clients choose suitable options
• Maintain accurate client records in the CRM system, including interactions, progress, and feedback
• Follow up with clients to ensure adherence to timelines and gather satisfaction feedback
• Handle escalated issues or concerns, coordinating with internal teams for resolutions
• Collaborate with research experts, writers, and editors to provide tailored academic assistance
• Ensure the accuracy and quality of information provided, maintaining high professional standards
• In some cases, generate leads and promote PhD assistance services to convert inquiries into clients