JO

Associate - Customer & Technical Support

Bangalore ₹1-5 LPA Posted 30 Jun 2025

FULL TIME

Network Configuration

Problem Solving

Product Knowledge

Data Analysis

Documentation Skills

+3 more

We are seeking an Associate for our Customer & Technical Support team in India. The ideal candidate will have 1-5 years of experience in providing exceptional support to customers, ensuring their technical issues are resolved efficiently and effectively.
Provide timely and effective support to customers via phone, email, and chat.
Diagnose and resolve customer issues related to products and services.
Collaborate with technical teams to escalate and track complex issues.
Document customer interactions and technical solutions in the support ticketing system.
Assist in the development of user guides and FAQs to improve customer experience.
Conduct product demonstrations and training for customers as needed.
Bachelor's degree in Computer Science, Information Technology, or a related field.
1-5 years of experience in customer support or technical support roles.
Strong knowledge of customer service principles and practices.
Familiarity with software troubleshooting and problem-solving techniques.
Excellent verbal and written communication skills in English.
Ability to work collaboratively in a team environment and manage multiple tasks.
Proficient in using support ticketing systems and CRM software.
Basic understanding of networking concepts and technologies.