Associate Configuration Specialist

What Youll Do

As an Associate C&E Engineer, you ll be a key enabler in ensuring our customers get the most out of the Sprinklr platform. Youll work across a range of industries and collaborate with teams across Customer Success, Support, Services, and Engineering.

You will:

• Provide real-time end-user support and make platform changes as requested by customers.
• Align configurations with Sprinklr best practices and client-specific requirements.
• Collaborate with cross-functional teams including Developers, QA Engineers, Product Managers, and Product Support to resolve queries and enhance the product.
• Create and maintain documentation like knowledge base articles and FAQs to streamline support.
• Analyze support processes, identify improvement areas, and implement solutions to optimize customer experience.
• Identify and deploy Tactical Use Cases (TUCs) to showcase platform capabilities.
• Support Project Managers in building the business case by ensuring high-level requirements are captured and scoped accurately.

What Makes You Qualified

• Bachelor s degree in Technology, Communications, or a related field from a reputable institution.
• 1-3 years of experience in a technical, client-facing role.
• Knowledge of MongoDB is a strong plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Understanding of SaaS business models, enterprise software, and social media platforms.
• Quick learner, thrives in a fast-paced, evolving environment.
• Prior exposure to project management and working with global teams is a plus.