Associate AR caller

Key Responsibilities

• Review and analyze outstanding accounts receivable claims to identify payment delays or issues.
• Make outbound calls to insurance companies or relevant stakeholders to follow up on claim status and payments.
• Utilize available tools and applications to move claims toward resolution, including payment posting, corrected submissions, appeals, or patient transfers.
• Identify and report patterns in claim denials, submission errors, credentialing issues, and billing-related problems.
• Update call outcomes and claim status accurately in the billing system.
• Ensure adherence to established service level agreements for productivity and quality.
• Follow the defined policies and procedures of the AR process and stay updated with process changes.
• Work on feedback provided by reporting managers and quality auditors to improve performance.
• Maintain clear documentation of all claim-related interactions and actions taken.