Assoc Ops Specialist

Pune ₹3-6 LPA Posted 13 Jun 2025

FULL TIME

Incident Management

Automation Solutions

Technical Support

Provide level 1 technical assistance related to integrations and automation solutions
Maintain a thorough understanding of products, automation, and integrations tailored for customers
Handle escalations reported by other teams or customers with a proactive approach
Ensure adherence to quality standards, SLA, process, and security policies
Collaborate with operational and development teams during triage and resolution of operational issues
Follow incident management procedures based on severity
Capture detailed documentation on reported incidents and communicate with respective stakeholders
Take ownership of reported incidents and drive them to resolution