ASAster Medcity
Assistant Manager.Call Centre.Aster Health Academy
₹2-5 LPA Posted 30 Apr 2025
FULL TIME
Technical
Training And Development
Call center operation
Customer Services
Job Description
- Oversee call center operations and ensure the efficient handling of customer inquiries.
- Develop and implement call center policies and procedures.
- Monitor and analyze call center performance and make improvements as needed.
- Manage call center staff and provide training and guidance.
- Collaborate with other departments to ensure alignment of call center activities with business objectives.
- Prepare and present reports on call center activities and outcomes to senior management.
- Ensure compliance with regulatory requirements and industry standards.