[Assistant Manager], [Transformation, Assistant Manager]!

Inviting applications for the role of [Assistant Manager], [Transformation, Assistant Manager]!

Responsibilities

. Be hands on, to ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction. Noise free operations is a critical result
. Assess actual performance against standards to resolve whether the team is on target to reach goals and takes corrective actions as vital.
. Constantly work to find opportunities to drive value beyond SLA's and contractual
terms - hence be able to drive value share and Transformation opportunities.
. Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrence
. Ensure key people metrics are met.
. Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency
. Establish relationships and partnerships with internal business partners and customers to drive cross sell of business in existing accounts.

Qualifications we seek in you!

Minimum Qualifications

. Good Years of experience in operations in an outsourced environment of HRO Payroll domain and indepth end to end process knowledge especially UK
. Transition exposure - should have transitioned large client relationships
seamlessly.
. Ability to lead & build teams, and influence multiple internal partners
.. Ability to work in an ambiguous environment. Must be a self-starter

Preferred Qualifications/Skills

. Exposure to Global Payroll transitions
. Multi-Tasking skills in project delivery and BAU
. Innovating process and cultural change
. Excellent quantitative and analytical skills
. Upbeat, confident, outspoken & excellent in communication