Assistant Manager - Quality
Job Description
Zero Customer Rejection: Ensure no parts are rejected by customers.
Supplier Quality Control: Prevent the rejection of supplier parts at TTR receipt and on the production lines.
IATF 16949 Certification: Maintain certification to the IATF 16949 standard.
Process Audit Management:
- Conduct process audits as per the plan.
- Ensure on-time closure of all non-conformances (NCs) from process audits.
TQM Promotion Plan: Effectively implement all activities according to the Total Quality Management (TQM) promotion plan.
Warranty Target Achievement: Meet the warranty targets set by respective customers.
Customer Complaint Management:
- Register all customer complaints.
- Form a Cross-Functional Team (CFT) to analyze complaints and initiate corrective and preventive actions.
- Initiate process audits and implement mistake-proofing methods to prevent future issues.
- Maintain effective Customer Relationship Management to control customer returns.
- Ensure there are no customer escalations due to poor response times on complaints.
Training and Culture Building:
- Ensure effective Quality Management System (QMS) training.
- Build a quality-focused culture through Quality Control Circles (QCCs).
Process Adherence: Ensure strict adherence to processes as outlined in the Control Plan (CP) and Standard Operating Procedures (SOPs).
Process Compliance: Prevent customer complaints resulting from process non-compliance.
Customer-Specific Requirements (CSR): Ensure compliance with all Customer-Specific Requirements.