Assistant Manager - PT Business Operations Commercial

•Regional Accounts : 228 customers - Tamil Nadu

•Order entry (SAP P13 system, contract pricing, Promo validation, FOC orders)

•Back-order management (Price change request, order validation, order rejections)

•Bottleneck management (Exception management - Customer order allocation)

•Approval Framework (Plant change, credit limits, incompletion log)

•Material availability

Customer Returns & Claim Management :

•C4C - service tickets process & closure (Complaints & all queries)

•Creation of work-on, CQS processing

Customer logistics (Fine distribution):

•LDC Inbound & Outbound collaboration with stakeholders (Chennai)

•Transport debit notes & insurance claims recovery

•Weekly visit to LDC

Commercial Operations:

•AR management - collections, OD, defaulters, risk mitigation & dunning

•Channel finance - Onboarding new accounts, co-ordination with customer, bank & sales team

•Customer credit management (queries & enhancement request)- South region

•CD statements, CN postings (region specific)

•Local vendor bills validation & payment co-ordination with OSP (FSR)

•Demo Inventory management -Co-ordination with RSM (Respective Sales office)

Qualifications

MBA(finance)/ M.Com