Assistant Manager - Process Training

• Hiring: Hire candidates as per client and process requirements across all communication parameters
• Training Performance: End-to-end responsibility for training deliverables including throughput, certification, and early production performance
• Training Interventions: Conduct interventions during process training and nesting
• Training Review: Conduct detailed daily reviews of new hire training
• Reporting: Ensure timely and accurate sharing of all training reports with internal stakeholders and clients
• Content Creation: Conduct Training Need Identification (TNI) and modify the pre-process training plan accordingly
• Knowledge Management: Ensure floor agents receive timely monthly checks, floor refreshers, etc.
• Stakeholder Management: Manage internal communication with peers, stakeholders, and clients
• Coordination: Plan and execute training interventions during process training and nesting
• TNI & Refreshers: Identify agent strengths and areas for improvement, and create concrete work plans
• Intervention Planning: Create intervention plans based on TNI, including SBS, one-on-one coaching, briefings, classroom sessions, and on-floor activities

Special Role Requirements:

• Excellent written and verbal communication skills
• Bilingual proficiency in English and German
• Willingness to work in a 24x7 environment (5 days a week with non-weekend offs)
• Proficiency in MS Office
• Travel-ready

Qualifications:

• Under Graduate / Graduate
• Should have experience/knowledge in one or more GDS applications (Sabre, Worldspan, Apollo, Amadeus, or Galileo) – preferred
• Background in Customer Service/Travel processes, preferably with a TMC (Travel Management Company)

Work Experience:

• Travel Experience: 3+ years
• Training Experience: 2+ years in training functions
• Corporate travel experience is required