Job Description
Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager, Invoice to Cash - Billing
The Assistant Manager - Billing is responsible for overseeing end-to-end billing operations across Maintenance and Repairs billing processes. The role includes team supervision, SLA management, stakeholder communication, quality control, escalations handling, and process improvement initiatives.
Responsibilities
1. Operations Management
.Oversee New Bookings, Re-signs, Fast Track Changes, and SSCRM submissions
.Ensure accurate processing of billing transactions across all activities
.Supervise Repairs Billing activities including Billing Creation, Manual Billing, JDE Creation, and Inventory Cleanup
.Monitor invoice accuracy and compliance with contractual terms
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2. Team Management
.Manage a team of Billing Executives/MTs
.Allocate workload and monitor productivity
.Conduct performance reviews and provide coaching
.Identify training needs and conduct knowledge sessions
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3. SLA & Quality Governance
.Ensure adherence to SLAs and turnaround times
.Conduct regular quality checks and audits
.Review error reports and drive corrective actions
.Reduce rework and process deviations
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4. Stakeholder & Escalation Management
.Act as point of contact for internal stakeholders and business partners
.Manage escalations from SNOW tickets and customers
.Coordinate with Finance, Sales, Operations, and IT teams
.Support dispute resolution and billing clarifications
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5. Process Improvement & Controls
.Identify automation opportunities (macros, system enhancements)
.Standardize SOPs and ensure compliance
.Drive continuous improvement initiatives
.Monitor KPIs and prepare performance dashboards
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Required Skills & Competencies
.Strong knowledge of end-to-end billing lifecycle
.Experience in ERP systems (JDE preferred)
.Experience with ServiceNow (SNOW) or ticketing tools
.Team handling and leadership skills
.Strong analytical and reporting skills
.Advanced Excel knowledge
.Good stakeholder management skills
Qualifications
.Bachelor's degree in accounting, Finance, Business Administration, or a related field
.Relevant years of experience in Billing or AR operations, preferably in a shared service or BPO.
.Experience supporting US-based clients, ideally in manufacturing sector.
.Good understanding of ERP systems (JDE preferred)
.Intermediate to advanced Excel skills.
.Familiarity with ticketing systems (ServiceNow/SNOW preferred)
.Proficient English communication skills (written and verbal).
.Ability to work effectively under pressure and prioritize tasks in a deadline-driven environment.
Preferred qualifications
.Graduate in Commerce / Finance / Business Administration
.Knowledge of US GAAP, internal controls, and AR- Billing procedures.
.Experience working in US time zones or overlapping shifts with US business hours.
.Exposure to automation tools like High Radius or similar (nice to have).
Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.