Assistant Manager Museum Experience

Role Summary

The Assistant Manager – Museum Experience will play a key role in designing, managing, and enhancing visitor experiences across the museum. This role involves collaborating with multiple teams to create engaging, educational, and inclusive experiences that resonate with children and families. The Assistant Manager will help oversee daily operations, support program delivery, and ensure the museum environment fosters curiosity, learning, and fun.

Key Responsibilities

• Collaborate with curators, educators, and program teams to develop and implement interactive exhibits and visitor programs.
• Manage day-to-day operations of the museum experience zones to ensure smooth visitor flow and engagement.
• Train and supervise museum facilitators, volunteers, and guides to deliver high-quality visitor interactions.
• Collect and analyze visitor feedback to continuously improve exhibits and programs.
• Ensure accessibility and inclusivity in all museum experiences, accommodating diverse visitor needs.
• Coordinate logistics for special events, workshops, and community outreach programs.
• Maintain safety and quality standards across museum spaces.
• Support marketing and communication teams in promoting museum programs and events.
• Prepare reports on visitor metrics, program impact, and operational performance.

Qualifications & Skills

• Bachelor's degree in Museum Studies, Education, Arts Management, Hospitality, or a related field.
• 3+ years experience in museum operations, visitor services, education, or related roles.
• Strong project management and organizational skills.
• Excellent interpersonal and communication skills, with the ability to engage diverse audiences.
• Passion for child-led learning, creativity, and museum education.
• Experience managing teams and coordinating with multiple stakeholders.
• Problem-solving mindset and ability to work in a dynamic environment.
• Knowledge of accessibility and inclusion best practices is a plus.
• Proficiency with digital tools for visitor management and reporting.