Assistant Manager - MS Dynamic CRM Technical Support

Key Deliverables:

• Deliver L2 technical support for Dynamics 365 Sales, Service, and Marketing modules
• Conduct diagnostics and resolve escalated CRM issues
• Implement integrations, data migrations, and CRM customizations
• Maintain documentation and provide advanced CRM training

Role Responsibilities:

• Collaborate with cross-functional teams to meet SLA timelines
• Optimize CRM system performance and stability
• Manage stakeholder communication effectively
• Apply best practices in CRM support and Power Platform usage