Assistant Manager, Marketing Operations

Role & responsibilities

• Implementing Scrum Practices:

– Ensures that Scrum practices are implemented consistently across all teams and that any deviations are addressed.

– Helps to establish sprint cadence.

– Works with product owners to keep the sprint teams backlog ready and groomed.

– Facilitates sprint planning, review, daily scrum, refinement meetings, and retrospective events at the team level.

• Supporting Scrum Masters:

– Provides support and guidance to Scrum Masters, helping them to resolve impediments and improve team performance.

– Participates as well as facilitates Scrum of Scrums.

• Leader and Mentor:

– Acts as a leader and mentor for Scrum Masters within the organization, helping them to develop their skills and capabilities.

• Coach:

– Provides coaching to Scrum Masters, Product Owners, and development teams to enhance their understanding and application of Scrum practices.

• Cross-Team Coordination:

– Facilitates coordination between multiple Scrum teams, especially in large-scale projects or programs.

– Takes responsibility for managing dependencies within the sprint team as well as those dependencies from other development or operations teams.

• Facilitator:

– Facilitates communication and collaboration among teams, departments, and stakeholders to ensure alignment and effective delivery.

• Monitoring Progress:

– Monitors the progress of Scrum teams and ensures that they are on track to meet their goals and deliver value.

– Coordinates timely response and support to production line customer issues and helps to ensure that the team maintains adherence to (SLA).

• Stakeholder Management:

– Engages with stakeholders to ensure their needs and expectations are met, and that they understand the Scrum process and its benefits.

– Communicates sprint status to stakeholders at a fixed cadence.

• Continuous Improvement:

– Promotes a culture of continuous improvement by encouraging teams to reflect on their processes and make necessary adjustments.

• Change Agent:

– Drives organizational change and promotes a culture of continuous improvement and agile thinking.

• Training and Development:

– Organizes and conducts training sessions for Scrum Masters, Product Owners, and development teams to enhance their understanding of Scrum and agile methodologies.

– Acts as an Agile coach to the different marketing teams.

– Promotes adherence to Agile best practices in Marketing.

• Metrics and Reporting:

– Tracks and reports on key metrics to assess the effectiveness of Scrum implementation and identify areas for improvement.

• Conflict Resolution:

– Helps to resolve conflicts within and between teams, ensuring that they do not impede progress.

Preferred candidate profile

• 7-9 years of marketing experience including 3-4 years of experience as a Scrum Master or Agile Coach.

• Large/enterprise experience using Agile methodologies preferred but not required.

• Extensive Agile and Scrum Experience:

– Several years of experience working as a Scrum Master, Agile Coach, or in similar roles.

– Understanding of backlog tracking, burn-down metrics, velocity, task definition, and other Agile terminology.

• Situational Awareness:

– Must be the first to notice differences and issues as they arise and make all necessary attempts to solve them before elevating them to management.

• Conflict Resolution Skills:

– Skilled in resolving conflicts and removing impediments that hinder team progress.

• Coaching and Mentoring Skills:

– Ability to coach and mentor individuals and teams in agile practices and principles.

• Stakeholder Management:

– Ability to manage and align stakeholder expectations and ensure effective communication.

• Empathy and Emotional Intelligence:

– Ability to understand and empathize with team members and stakeholders.

• Analytical skills

• Drive for continuous improvement.

• Quick learner - Must be able to quickly gain a high-level understanding of the technical and business domains of the development team.

• Self-motivation and the ability to work under minimal supervision are a must.

• Outstanding written and oral communication.

• Experience with Wrike preferred but not required.

• Certifications:

– Relevant certifications such as Certified ScrumMaster (CSM), Advanced Certified ScrumMaster (A-CSM), Certified Scrum Professional (CSP), or equivalent agile certifications (e.g., SAFe, LeSS, ICP-ACC).