Assistant Manager / Manager

Content delivery

• Implement training programs for retail staff & beauty consultants in the cluster
• Provide product knowledge, sales & service techniques by virtual sessions and on job experiential trainings
• Collaborate with external brand partners/ trainers to organize product trainings for staff
• Ensured proper execution of Training practices and procedures related to New Hire and beauty advisor training

Staff evaluation and KPI performance

• Keep a tab on sales KPIs conversions, Average order value, UPT draw training interventions accordingly.
• Evaluate staff , provide feedback to improve performance
• Monitor teams to check consumption of e- learning LMS content and assessments

Training reports :

• Maintain training records and reports to track staff trainings
• Update daily/ weekly/monthly reports

Training Content creation:

• Assist in creation of training content on category, product, service
• Collaborate with brand trainers to access content

Knowledge of trends & feedback:

• Stay updated on industry trends and beauty products
• Providing constant feedbacks to brand & operations teams on product performance, assortment, trends etc.,