Assistant Manager Loss Prevention

• Assists in managing the daily functions of the department to ensure protection of property assets, employees, guests, and the property.
• Maintains logs, certifications, and documents required by law and Standard Operating Procedures.
• Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures.
• Focuses on ensuring guest and employee satisfaction while achieving the operating budget.

Candidate Profile:

• Education and Experience:
• High school diploma or GED; 3 years of experience in security/loss prevention or related professional area.
• OR 2-year degree from an accredited university in Criminal Justice or related major; 1 year of experience in security/loss prevention or related professional area.

Core Work Activities:

Managing Security/Loss Prevention Operations:

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conducts hazard and risk assessments at the property including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement process.
• Assists in the development of detailed 'shut down' procedures to ensure all areas are secured at appropriate times.
• Complies with applicable federal, state, and local law and safety regulations.
• Follows proper key control guidelines in loss prevention and at the property.
• Develops a monthly checklist for CCTV equipment, alarmed doors, and duress alarms to ensure they are fully functional.
• Incorporates patrols that encompass all areas of the property's interior and exterior, including inspection of recording systems.
• Follows Duty of Care process for the protection of guests and employees.
• Follows up on all unusual activities that may impair the well-being of guests and employees.
• Handles complaints, disputes, and grievances or negotiates with others.
• Implements action plans to monitor and control risk.
• Monitors all unusual activities around the property that may impair the well-being of guests and employees.
• Oversees all loss prevention operations, including patrol process, emergency response, investigations (initial & follow-up), shipping and receiving processes, electronic key system, and manager on duty responsibilities.
• Guides the efforts of the Accident Prevention Committee.
• Oversees the first aid program for guests and employees.
• Oversees the claims process and protects company assets by monitoring General Liability and Workers Compensation cases.

Ensuring Exceptional Customer Service:

• Meets quality standards and customer expectations on a daily basis.
• Identifies educational needs and develops formal educational or training programs for staff.
• Inspects and critiques performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities:

• Analyzes information and evaluates results to choose the best solution and solve problems.
• Develops liaison with local law enforcement and emergency services.
• Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.
• Provides information to supervisors and co-workers by telephone, email, or in person.

Equal Opportunity Statement:

• Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.