Assistant General Manager

Key Responsibilities:

Risk Monitoring & Fraud Management

• Monitor all product transactions for suspicious activity, investigate potential risks, and release transactions upon completion of investigations.
• Handle chargeback and dispute cases, aiming for recovery and prevention of future occurrences.
• Investigate merchant activities and fraud-related escalations, coordinating with legal teams to take necessary action.

Regulatory Compliance & Reporting

• Prepare and submit STR reports to the Financial Intelligence Unit (FIU) based on Red Flag Indicators (RFIs) and pre-defined rules.
• Ensure timely reporting to comply with regulatory obligations and stay updated with evolving regulations.
• Manage NCRP system to ensure prompt action on law enforcement-reported cases.

Stakeholder Engagement

• Liaise with law enforcement agencies, statutory bodies, and ombudsman for BO complaints and fraud-related cases.
• Provide process clarity, support investigations, and collaborate with internal and external stakeholders for resolution.
• Conduct risk management training for internal teams and stakeholders to improve fraud prevention awareness.

Process Improvement & Controls

• Continuously improve compliance systems and internal controls.
• Create, review, and modify rules for tracking suspicious transactions, recommending system-level changes for risk mitigation.
• Support safe client and merchant onboarding while monitoring their performance against organizational goals.

Leadership & Team Management

• Lead cross-functional teams in risk, compliance, and operations.
• Drive legal and operational strategies for managing escalations, disputes, and fraud.
• Support product development and innovation initiatives from a risk and compliance perspective.