Assistant Branch Manager

Key Responsibilities:

Operations & Administration

• Assist in managing daily branch operations in compliance with policies and procedures.
• Ensure proper documentation, cash handling, and audit readiness.
• Supervise the work of front-office and back-office staff.

Sales & Business Development

• Support the branch in achieving monthly and quarterly sales targets.
• Promote and sell financial products such as loans, deposits, insurance, or investments (based on sector).
• Identify and pursue opportunities for cross-selling and upselling.

Customer Service

• Address and resolve customer issues, inquiries, and complaints promptly.
• Ensure a high standard of customer experience and satisfaction.
• Build strong customer relationships and retain key accounts.

Team Supervision & Training

• Assist in training and mentoring staff on products, services, and processes.
• Motivate and monitor team performance to achieve individual and branch-level goals.
• Help manage staff schedules, attendance, and task delegation.

Compliance & Risk Management

• Ensure all regulatory, operational, and audit compliance requirements are met.
• Minimize branch-level risks by maintaining control over critical functions.
• Report suspicious transactions or policy breaches as per internal protocols.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Commerce, or a related field.
• 3–6 years of experience in branch banking, retail sales, or financial services, including team handling exposure.

Key Skills:

• Leadership and people management
• Strong sales and customer service orientation
• Knowledge of banking/financial products and regulations
• Problem-solving and decision-making
• Communication and interpersonal skills
• Basic knowledge of MS Office and core banking systems (CBS)