Area Service Manager

Key Responsibilities

• Lead and manage Field Service Engineers and Field Service Supervisors across the West 2 territory.
• Oversee all field service operations, including:
• Equipment installations and implementations
• Preventive maintenance
• Break/fix service support
• Post-sales service activities
• Visit customers regularly to maintain relationships and identify new service opportunities.
• Collaborate closely with sales teams to drive business growth and service solutions.
• Drive operational metrics such as:
• Customer satisfaction
• First-time fix rate
• Revenue growth
• Safety and compliance
• Employee engagement
• Manage and resolve technical escalations and customer issues.
• Lead recruitment, training, and professional development of service team members.
• Implement continuous improvement initiatives using the Danaher Business System (DBS).
• Contribute to cross-functional projects that support the 'One Cytiva' strategy.