Area Manager

Role & responsibilities

The key functions will be

•  Profitability Management - Maintaining & optimizing profitability for the branch
•  Target setting & management Monitoring branch targets in numbers & volumes
•  Portfolio quality management - through superior underwriting, working closely with collections
•  Cost management managing all branch operating costs including cost of acquisition, operations etc.
•  People management Motivating team, handling HR & administration function of the branch
•  Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues

Preferred candidate profile

Business

•  Achieve contributed value targets set for the branch
•  Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
•  Provide superior customer experience
•  Manage TATs on credit & processing
•  Minimize pre & post disbursal discrepancies

Monitoring Performance

•  Monitoring Branch performance in terms of key drivers i.e.
•  Contributed Value. Volumes / Profitability / Expenses / Losses
•  Employee Retention
•  Employee Productivity
•  Customer experience
•  Monitor individual performance of each employee, continuously work to maximize productivity

People Management

•  Motivate and develop branch team
•  Drive branch team to excel.
•  Manage and mentor the team and keep attrition of branch staff low
•  Conduct regular meeting with branch staff
•  Provide open and honest feedback .