Area Head – Business Development (Sales – Secured Business)

•Supporting senior management in delivering business strategy for secured business products

•Developing and maintaining operational policies and procedures for loan processing in line with industry standards

•Implementing process improvements focused on compliance, efficiency, and effectiveness

•Reviewing and resolving compliance-related issues and serving as a subject matter expert on daily loan scenarios

•Interviewing, hiring, training, coaching, and evaluating regional team members for optimal performance

•Monitoring workflow, maintaining quality and production goals, and redeploying resources as required

•Collaborating with regional sales and operations teams to ensure seamless communication and focus

•Partnering with sales and internal departments to establish loan performance expectations and ensure timely processing

•Staying updated on industry and regulatory changes and implementing necessary process improvements

•Ensuring adherence to operational policies while maintaining market-specific competitive practices

•Exploring new technologies to improve quality and efficiency, including vendor due diligence and product onboarding

•Maintaining zero critical audit observations and ensuring timely resolution of customer complaints

•Reviewing operational scorecards to identify root causes of exceptions, training needs, and process enhancement opportunities