Area Collection Manager - Non X Complete Pool

Core Responsibilities:

• Maintain collection efficiencies across buckets assigned as per structure
• Identification and Initiation of Sec-for Critical account
• Drive NPA reversals and Write off recoveries.
• Ensure timely initiation and execution of legal tool: Warrants execution under Section -

Section -

• Timely execution Sarfaesi.
• Ensure coordination with Legal team/Lawyers for timely filing of Sec
• and obtaining DM orders & Enforcement of agents for timely and smooth possessions.
• Manage portfolio movement & timely allocation of portfolio across team member s basis demography spread and volume.
• Ensure trail/feedback should be manage in M collect and delinquency file.
• Take adequate steps to ensure collection of receipts (digital modes) and deposition of customer s payment in respective accounts within timeline.
• Ensure customer satisfaction through quick resolution of customer issues and complaints and by visiting on critical or anticipated slippages and on high value/ strategic customers
• Analyse & maintain zero delinquency within required parameters / policies and systems while publish MIS and review daily collections.
• Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house & external legal team/advocates.
• Ensure that all the in-house officers / agencies in the location perform as per defined SLA while reducing costs incurred through vendors
• Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of collection managers and monthly review of collection officers.
• Lead and supervise the collections team for the implementation of a recovery agenda through appropriate training, motivation and deployment strategies
• Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company