Area Collection Manager - Non X Complete Pool

Key Objective of the Job:

• Achieve collection targets assigned to the territory while ensuring legal guidelines are adhered to across the entire collection structure.

Core Responsibilities:

• Maintain Collection Efficiencies:
• Ensure collection efficiencies across assigned buckets as per the established structure.
• Identify and initiate legal actions for critical accounts, ensuring timely execution of legal tools.
• Drive NPA Reversals and Write-off Recoveries:
• Focus on reversing NPAs and recovering written-off amounts.
• Ensure timely initiation and execution of legal actions (e.g., warrants, Sarfaesi actions).
• Legal Coordination:
• Coordinate with the legal team and lawyers for timely filing of Sec and obtaining DM orders.
• Ensure smooth and timely possession of assets through enforcement agents.
• Portfolio Management:
• Manage portfolio movement and allocate portfolios across team members based on demography and volume.
• Monitor trail/feedback through M collect and delinquency files.
• Collection Process:
• Take steps to ensure the receipt and timely deposition of payments through digital modes.
• Maintain zero delinquency within required parameters and company policies.
• Publish MIS reports and review daily collections.
• Customer Satisfaction:
• Ensure customer satisfaction by resolving issues and complaints quickly.
• Visit critical or high-value customers to manage anticipated slippages.
• Debt Recovery:
• Monitor and facilitate the recovery of bad debts while managing legal proceedings.
• Ensure in-house officers/agencies perform as per the defined SLAs and reduce vendor costs.
• Team Management and Productivity:
• Manage productivity by setting collection parameters for DMA, agencies, and executives.
• Monitor performance against set parameters and conduct daily reviews of collection managers and monthly reviews of collection officers.
• Training and Supervision:
• Lead and supervise the collections team, implementing a recovery agenda through training, motivation, and strategic deployment.
• Compliance:
• Ensure compliance with all audits, NHB, IRB regulations, and company policies and procedures.