Area Collection Manager

Key Responsibilities

• Collection Management: Oversee Bucket (Bkt) Collection, write-off recovery, sale of assets, and recovery on Loss on Sale within the Commercial Vehicle portfolio.
• Team Leadership: Manage and mentor a team of Collection Managers, ensuring high performance and adherence to company standards.
• Manpower & Coverage: Ensure adequate staffing and optimal portfolio coverage, meeting CAPE (Collection Agent Productivity and Efficiency) norms.
• Technology Adoption: Drive 100% Mobile App usage within the team, ensuring quality feedback and collection trails are consistently updated.
• Revenue & Non-Starter Focus: Maintain specific focus on non-starter accounts and overall revenue collection.
• Cross-functional Coordination: Collaborate closely with the sales and credit underwriting teams to maintain portfolio quality.
• Delinquency Management: Identify asset deployment and conduct direct meetings with delinquent customers to facilitate recovery.
• Legal Action: Initiate appropriate legal actions for critical and high-value recovery cases.
• Repossession Compliance: Ensure all asset repossessions are conducted in strict compliance with standard operating procedures.
• Fraud Prevention: Devise and implement strategies to control and minimize fraud losses.
• Risk Mitigation: Identify probable risks through regular audits of existing revenue streams and implement corrective measures to mitigate them.
• Financial Compliance: Ensure timely and accurate deposition of all collected funds without delay.

Preferred Candidate Profile

• Demonstrated ability to achieve high collection efficiency in a timely manner.
• Proven track record in effective cost management within collections operations.
• Strong understanding and capability in managing a healthy portfolio.

Mandatory Skills & Qualifications

• Education: Graduate or Post Graduate in Marketing or any other relevant field.
• Experience: 8-10 years of mandatory experience in secured/unsecured product financing.
• Communication: Excellent communication and interpersonal skills with a pleasing personality.
• Self-Motivation: High level of self-drive and enthusiasm.