AR Calling

Key Responsibilities:

• Call insurance companies (outbound calls) to follow up on pending or denied claims.
• Analyze and understand EOBs (Explanation of Benefits) and denial codes.
• Take appropriate actions such as appeals, re-submissions, or escalations.
• Meet daily/weekly productivity targets and quality benchmarks (accuracy ≥95%).
• Update internal billing systems with clear and concise notes on claim status.
• Follow HIPAA guidelines and client-specific protocols during interactions.
• Coordinate with the team and supervisors for escalations or complex cases.

Eligibility Criteria:

• Education: Any graduate (Life Sciences or Healthcare background preferred).
• Experience:
• Freshers with excellent communication skills are welcome.
• Experienced candidates (1–3 years) in AR Calling / Denial Management preferred.
• Communication Skills: Excellent spoken English with a neutral or US accent.
• Technical Skills: Basic knowledge of MS Excel, medical billing software (e.g., Kareo, Athena, NextGen), and EMR/EHR systems.