AR Caller || Semi-Voice Process

Key Responsibilities:

• Review unpaid or underpaid claims in the billing system.
• Perform voice-based follow-up with insurance companies to resolve claim issues.
• Document the call summary and update the claim status in internal systems.
• Work on denials, rejections, and prepare claims for resubmission or appeal.
• Meet daily productivity and quality benchmarks.
• Maintain professional communication with insurance reps and team members.

Eligibility Criteria:

• Education: Any graduate (B.Com, BBA, BSc, B.Pharm, Life Science, etc.)
• Experience:
• 0–3 years in US Healthcare RCM preferred
• Freshers with strong communication skills are welcome
• Skills Required:
• Good verbal communication in English (semi-voice)
• Basic knowledge of medical billing, CPT, ICD, and denial codes preferred
• Typing speed of 30+ WPM with good accuracy
• Ability to understand EOBs and payer policies is a plus
• Comfortable with night shifts and target-based work

Tools & Platforms Exposure (Preferred):

• Practice Management Software (eClinicalWorks, Kareo, AdvancedMD, etc.)
• Insurance portals (Availity, Navinet)
• Ticketing tools or CRMs