AR Caller

Responsibilities:

Claims Follow-Up & Resolution

• Initiate calls requesting the status of claims in the queue.
• Contact insurance companies for explanations of denials and underpayments.
• Take appropriate action on claims to ensure timely resolution.
• Document all actions in claims billing summary notes.
• Prioritize pending claims from the aging basket for follow-up.
• Make physical calls adhering to international norms and HIPAA compliance rules.

Denials & Corrections Management

• Work on denials, rejections, and LOAs to accounts.
• Make required corrections to claims to ensure accuracy.

Information Security & Compliance

• Follow the organization's information security policies.
• Protect the confidentiality, integrity, and availability of all information assets.
• Report any incidents related to information security to the concerned authorities.