AR Caller

Primary Responsibilities:

• Make outbound calls to insurance companies to follow up on outstanding claims.
• Understand and resolve claim denials or rejections to ensure timely payment.
• Verify insurance information and update patient accounts accordingly.
• Document call details, follow-up actions, and claim status in the system.
• Maintain a high level of accuracy in updating accounts and handling claims.
• Coordinate with internal teams to escalate unresolved issues and ensure resolution.
• Meet or exceed daily and weekly productivity targets.

Additional Responsibilities:

• Stay updated on payer policies, guidelines, and industry changes.
• Provide feedback to the team lead or manager regarding process gaps or improvement areas.
• Ensure compliance with HIPAA and company confidentiality policies.
• Maintain professional communication with insurance representatives and team members.

Job Requirements:

• Education: Graduate in any discipline (Commerce or Healthcare-related fields preferred).
• Experience: 1 to 6 years in AR calling, medical billing, or healthcare revenue cycle management.
• Willingness to work in night shifts as per US process requirements.