Application Support Professional

Key Responsibilities

• Provide timely and effective application support to resolve customer issues
• Troubleshoot, debug, and analyze application issues to identify root causes
• Collaborate with development and technical teams to implement fixes and enhancements
• Monitor application performance and ensure system stability and reliability
• Develop and maintain detailed documentation of support processes and troubleshooting steps
• Analyze customer feedback to identify recurring issues and drive improvements
• Participate in training sessions and knowledge-sharing activities to enhance technical expertise
• Ensure adherence to support SLAs and escalation procedures