Application Support Engineers

Role & Responsibilities:

• Technical Issue Resolution: Provide application-level support by analyzing, diagnosing, and resolving technical issues in a timely manner.
• Web Technology Support: Work on troubleshooting and supporting front-end components involving HTML, CSS, and JavaScript.
• Unix-Based Support: Utilize Unix knowledge for log analysis, script execution, and root-cause identification.
• Collaboration & Follow-Up: Coordinate with internal technical teams to escalate and resolve complex issues efficiently.
• Monitoring & Maintenance: Ensure smooth functioning of applications by performing regular health checks and monitoring system performance.
• Customer Assistance: Assist users with queries, ensuring high-quality support and timely updates on issue resolution.