Application Support Engineer

Application Support

• Provide first and second-level support for HIS, PACS, LIS, EMR, and other healthcare applications
• Troubleshoot software issues, perform root cause analysis, and coordinate with vendors for resolution
• Assist in deployment, updates, patches, and system rollouts
• Conduct system testing and validate updates before deployment
• Document issues, resolutions, and configurations for knowledge management

System Administration & IT Infrastructure

• Manage and monitor servers, databases, and network infrastructure
• Administer Active Directory, firewalls, VPNs, and security controls
• Implement IT policies, backups, and disaster recovery plans
• Ensure system security, performance optimization, and compliance with hospital IT standards
• Perform preventive maintenance and monitor system health

User Support & Training

• Provide technical assistance for application-related issues
• Manage user accounts and access controls
• Conduct training sessions on application usage and best practices
• Respond to IT helpdesk tickets and ensure timely closure

Integration & Compliance

• Coordinate with vendors for third-party system integrations
• Ensure compliance with NABH, JCI, HIPAA, and healthcare IT regulations
• Support IT audits, security assessments, and data protection initiatives