Application Support

Required Skills:

• L2 Support experience for a large user community with customer focused approach attitude.
• Experience in supporting Business-to-Business, Business-to-Customer applications
• Ability to support multiple applications
• Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics
• ITIL Foundation certification is a plus
• ITIL process work experience.
• Good data handling Analytical skills
• Excellent verbal written communication skills
• Possess great service mindset.
• Experience in Incident,Problem,Change Management process.
• Experience in Incident, Service request handling process.
• Exposure in Agile and DevOPS environment
• Good team player and experience in working in a multicultural environment

Required Tool knowledge:

• SAP and CRM tool experience.
• Any ITSM tool.
• Exposure to monitoring tools such as New Relic, Zabbix, SendGrid, splunk
• Basic knowledge about Windows, Linux Operating systems