IB
Job Description
As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems.
- Your primary responsibilities include:
- Working on the end-to-end feature development and solving challenges faced in the implementation.
- Collaborate with key stakeholders, internal and external, to understand the problems and issues with the product and features and solve the issues as per SLAs defined.
- Being eager to learn new technologies and implementing the same in feature development.
Required education
- Bachelor's Degree
Preferred education
- Master's Degree
Required technical and professional expertise
- Experience in implementation and design of ServiceNow CSM solutions
- Experience in CSM Application related integration use cases
- Excellent client stakeholder and customer management; ServiceNow certifications will have added advantage
- Deep understanding and solutioning capabilities in ServiceNow global scope and foundational data such as Location, Organization, CMDB
- In-depth experience and solutioning capabilities using Scoped Application
Preferred technical and professional experience
- Expertise in ServiceNow ITSM product
- Experience in developing integration using JDBC, SQL, SOAP, REST with various types of systems directly or through mid-server
- Should have CSA, CAD, and CIS-ITSM certifications