Application Consultant-ServiceNow

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems.

• Your primary responsibilities include:
• Working on the end-to-end feature development and solving challenges faced in the implementation.
• Collaborate with key stakeholders, internal and external, to understand the problems and issues with the product and features and solve the issues as per SLAs defined.
• Being eager to learn new technologies and implementing the same in feature development.

Required education

• Bachelor's Degree

Preferred education

• Master's Degree

Required technical and professional expertise

• Experience in implementation and design of ServiceNow CSM solutions
• Experience in CSM Application related integration use cases
• Excellent client stakeholder and customer management; ServiceNow certifications will have added advantage
• Deep understanding and solutioning capabilities in ServiceNow global scope and foundational data such as Location, Organization, CMDB
• In-depth experience and solutioning capabilities using Scoped Application

Preferred technical and professional experience

• Expertise in ServiceNow ITSM product
• Experience in developing integration using JDBC, SQL, SOAP, REST with various types of systems directly or through mid-server
• Should have CSA, CAD, and CIS-ITSM certifications