Analyst II Business Process Transactions

RESPONSIBILITIES:

• Responsible for Policy administration and related services of Life Insurance Policies
• Performs routine, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Adheres to process service level agreements.
• Develops knowledge and skill in assigned work process (es) as well as general understanding of the clients business and objectives.
• Understands and adheres to project and organization quality and compliance standards and any applicable laws and regulations.
• Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.
• Remains alert for critical situations regarding customer service issues and escalates to appropriate individuals.

Mandatory Skills:

• 18-24 months of experience working in a BPO set up
• Candidates must possess good communication skill both verbal and written
• Good analytical and problem-solving skills
• Sound desktop skills, good knowledge of MS office and e-mail writing skills
• Good typing skilling with a minimum of 25 WPM at 90% accuracy
• Ability to work in a team environment.

Desired Skills:

• Working knowledge of US Insurance (Preferably Life and Annuities insurance)
• Working knowledge of accounting and reconciliation or should possess good understanding on concepts