AM - Operations

Project Planning and Management

• Develop and implement strategic plans for installing and expanding EV charging infrastructure.
• Coordinate with stakeholders to assess and finalize optimal charging station locations.
• Create and manage project timelines, allocate resources, and control budgets to ensure timely delivery.

Team Leadership and Supervision

• Lead, supervise, and mentor a team of technicians and support personnel.
• Set performance expectations, delegate responsibilities, and monitor execution quality.
• Foster a safety-first culture and ensure compliance with quality standards and operational procedures.

Installation and Maintenance Oversight

• Supervise site preparation, electrical connections, and full setup of EV charging stations.
• Conduct periodic inspections and preventive maintenance to ensure equipment functionality and safety.
• Troubleshoot technical issues and manage necessary repairs or replacements.

Customer Support and Relations

• Act as the primary liaison for customer inquiries, service issues, and feedback.
• Implement solutions that improve customer experience, accessibility, and station reliability.
• Collaborate with customer service teams to resolve complaints and enhance service delivery.

Regulatory Compliance and Standards

• Monitor and interpret regulations, codes, and best practices related to EV infrastructure.
• Ensure compliance with all local, state, and federal guidelines.
• Obtain permits and interface with regulatory bodies as needed.

Performance Monitoring and Reporting

• Analyze data related to energy consumption, usage trends, and system performance.
• Generate and present regular reports on KPIs to senior management.
• Leverage insights to identify operational inefficiencies and implement process improvements