AI Engineer (CCAI/ Dialogflow CX)

Key Responsibilities

• Design, develop, and deploy conversational AI solutions using Dialogflow CX
• Build and optimize voice bots and chatbots for customer-facing and internal enterprise use cases
• Develop, manage, and enhance GenAI playbooks for dynamic and context-aware conversations
• Integrate AI application datastores for intelligent knowledge retrieval and response orchestration
• Implement conversational flows aligned with best practices in NLU tuning and prompt engineering
• Collaborate with product, UX, backend, and DevOps teams to deliver scalable AI applications
• Optimize conversation accuracy, reduce latency, and enhance user experience
• Monitor bot performance, analyze conversation logs, and continuously improve system effectiveness
• Ensure adherence to conversational design standards and enterprise AI architecture guidelines