AI Engineer (CCAI/ Dialogflow CX)

Key Responsibilities:

• Design, develop, and deploy conversational AI solutions using Dialogflow CX
• Create and optimize chatbots and voice bots for customer-facing and internal applications
• Develop and manage GenAI playbooks for context-aware and dynamic conversations
• Integrate AI application datastores for knowledge retrieval and response generation
• Collaborate with product, UX, and backend teams to deliver scalable AI solutions
• Optimize conversation flows for accuracy, latency, and overall user experience
• Monitor, troubleshoot, and continuously improve bot performance
• Ensure best practices in conversational design, NLU tuning, and prompt engineering