Agent - Call Centre

Job Purpose

• Responsible for initiating calls to potential or existing customers for home loan products, leads conversion, meeting performance targets, and delivering excellent customer experiences.

Responsibilities

• Core Responsibilities:

Customer Outreach:

• Make outbound calls to customers based on assigned leads or data.
• Introduce HL /LAP products, services, and offers.
• Explain the features and value propositions clearly.

Lead Generation:

• Identify customer needs and qualify leads for the sales team.
• Document interactions and update customer records accurately.

Sales and Upselling:

• Convince customers to purchase or upgrade products and services.
• Achieve individual sales targets consistently.
• Customer Relationship Management:
• Handle objections and resolve queries efficiently.

Reporting and Feedback:

• Maintain accurate call logs and activity reports.
• Provide feedback to management regarding customer trends and challenges.
• Compliance and Quality Assurance: Adhere to company policies, scripts, and call guidelines.
• Ensure compliance with company standards and data protection policy.

Qualification: Graduate , Masters / Postgraduate