PRProminent Consultant
After Sales Support Executive
Vadodara ₹5-10 LPA Posted 3 Sept 2025
FULL TIME
Customer Support
Complaint Handling
crm software
Problem-solving
Job Description
- Handle customer queries, complaints, and service requests post-sale
- Coordinate with technical and service teams to ensure prompt issue resolution
- Maintain records of customer interactions, service reports, and follow-up actions
- Provide support in warranty claims, replacements, and repairs
- Communicate with customers to keep them informed about service progress and status
- Monitor service quality and gather customer feedback for continuous improvement
- Collaborate with the sales and logistics teams for timely product delivery and installation
- Generate reports on service performance, customer satisfaction, and issue trends
- Educate customers on product usage, maintenance, and best practices
- Ensure compliance with company policies and service standards