Admissions Counsellors - English Training Academy

Key Responsibilities:

• Handle incoming admission inquiries via phone, email, Social Media, WhatsApp and in-person visits.
• Provide detailed information about our academy, programs, teaching methodologies, and enrollment procedures.
• Follow up with prospective students to convert inquiries into admissions.
• Maintain and update records of all interactions in the CRM system.
• Collaborate with the academic team to schedule assessments and interviews.
• Achieve monthly and quarterly admission targets.
• Participate in promotional events and open houses to attract new students.
• Prepare regular reports on admission metrics and conversion rates.

Qualifications:

• Bachelors degree in any discipline.
• Minimum of 3 years of experience in admissions, sales, or customer service roles.
• Excellent verbal and written communication skills in English.
• Proficiency in Microsoft Excel and CRM software.
• Strong interpersonal skills with a customer-focused approach.
• Ability to work under pressure and meet targets.
• Residing within a 15 km radius of Mulund West.

Preferred Skills:

• Exceptional communication & interpersonal skills: Ability to build rapport and trust with students, parents, and colleagueslistening empathetically and speaking persuasively. Self-motivated, target-driven, and persistent in follow-ups.
• Data-driven and analytical mindset: Comfort interpreting conversion trends and using CRM/Excel data to refine outreach strategies.
• Adaptability & resilience: Skillfully pivoting in response to changing needs and thriving under pressure in a target-oriented environment
• Strong problem-solving and executive functioning: Taking initiative to untangle complex situations and proactively manage follow-ups and tasks
• Presentational & public speaking skills: Confidently conducting information sessions, campus visits, and parentstudent calls.
• Tech-savvy proficiency: Comfortable using CRM systems, Microsoft Excel, and other communication tools to maintain data, manage leads, and track metrics
• Tech-enabled marketing & outreach: Ability to craft and execute targeted outreach campaignsvia email, social media, or eventsto generate quality leads.
• Cultural awareness & empathy: Sensitive to diverse backgrounds and learning styles; capable of tailoring communication to individual needs.
• Excellent verbal and written communication in English, with a friendly and confident approach.
• High emotional intelligence ability to listen, empathize, and handle objections.

What Youll Gain

• Opportunity to work closely with a reputed brand in English education.
• Incentive-based rewards for achieving and exceeding targets.
• A chance to be part of a growth-oriented, student-first organization.